THE BITS YOU NEED TO KNOW
Terms & Conditions
TERMS & CONDITIONS
TERMS OF SALE
PLEASE READ THESE TERMS OF SALE CAREFULLY BEFORE PLACING YOUR ORDER AND RETAIN A COPY OF THESE TERMS AND YOUR ORDER FOR FUTURE REFERENCE.
2. INFORMATION ABOUT US
The Site is operated by I-Catchers Ltd (referred to below as the “Company”, “we” or “us”) and the Company is registered in England & Wales under company number 1917338 and the registered office address and main trading address of the Company is The Hayloft, Mill Farm, Fleetwood Road, Wesham, Lancashire PR4 3HD. email: firstname.lastname@example.org. Our VAT Registration number is 416673738.
3. YOUR STATUS
By placing an order through the Site, you warrant that you are a resident of the United Kingdom, the Channel Isles or the Isle of Man and are legally capable of entering into binding contracts and that you are at least 18 years old.
4. FORMATION OF THE CONTRACT
4.1 These Terms of Sale apply to all goods supplied by the Company.
4.2 No contract exists between you and the Company for the sale of any goods until the Company has received and accepted your order with written approval of proofs and receipt of payment. Once this is agreed, there is a binding legal contract between you and the Company.
4.3 The contract is subject to your right of cancellation (see below).
4.4 The Company may change these Terms of Sale without notice to you in relation to future sales.
5. DESCRIPTION AND PRICE OF THE GOODS
5.1 The description and price of the goods you order will be as shown on the Site at the time you place your order.
5.2 Every effort is made to ensure that prices shown on the Site are accurate at the time you place your order. If an error is found, the Company will inform you as soon as possible and offer you the option of reconfirming your order at the correct price or cancelling your order. If you cancel, the Company will refund or re credit you or your PayPal account for any sum that has been paid by you or charged to your credit or debit card or your PayPal account for the goods.
5.3 In addition to the price, you may be required to pay a delivery charge for the goods, as shown in the section on the Site about delivery.
Payment for the goods and delivery charges can be made by any method shown on the Site at the time you place your order. We will not charge your credit/debit card or Paypal account until we have accepted your order and we send you an order confirmation email.
7. DELIVERY & RISK
7.1 The goods you order will be delivered to the address you give when you place your order, except that deliveries are not made outside the United Kingdom, the Channel Isles or the Isle of Man.
7.2 If there is no one at the address given who is competent to accept delivery of the goods, you will be notified of alternative arrangements.
7.3 Every effort will be made to deliver the goods within 5-10 working days (dependant on product) after receipt of sign off and payment of your order. However, the Company will not be liable for any loss or damage suffered by you through any reasonable or unavoidable delay in delivery. In this case, the Company will inform you as soon as possible.
7.4 You will become the owner of the goods you ordered when we have received full payment of all sums due in respect of the goods you have ordered, including the delivery charges.
7.5 You will be responsible for risk of loss of or damage to the goods once they have been delivered to you or collected by you pursuant to the alternative arrangements in paragraph 7.2 above or collected by you from our office.
8. YOUR RIGHT OF CANCELLATION
8.1 As our products are bespoke to you, cancellation can only be accepted before sign off of proofs from ourselves. You must always contact email@example.com if you are looking to cancel. You must report any defects within 7 days of receiving your order. If not reported within this time scale, then it will be down to the discretion of the company on what action is to be taken. No goods are supplied on a sales or return basis. There shall be no liability on the company to accept returned goods.
9.1 All goods supplied by the Company are warranted free from defects for 30 days from the date of supply. This warranty does not affect your statutory rights as a consumer. We will not be held responsible for any errors found on artwork after printing.
9.2 If you wish to return the goods because you claim that the goods are defective (ie “faulty”) you may do this within 7 days of delivery by first contacting our customer services team at firstname.lastname@example.org with your reference number, who will look into the matter on your behalf. If the goods are deemed to be at fault on our part, you may specify whether you require a refund or a replacement.
9.3 We will examine the potentially defective returned goods and, provided that you have complied with paragraph 9.6 and where you have required a refund we will notify you of your refund within a reasonable period of time. We will endeavour to process the delivery of a replacement or the refund due to you as soon as possible and, in any case, within 30 days of the day we confirmed to you that you were entitled to a refund or replacement for the returned goods.
9.4 This warranty does not apply to any defect in the goods arising from fair wear and tear, wilful damage, accident, negligence by you or any third party, use otherwise than as recommended by the Company or manufacturer, failure to follow the Company’s instructions, or any alteration or repair carried out without the Company’s approval.
9.5 If the goods supplied to you develop a defect while under warranty, or you have any other complaint about the goods, you should notify the Company in writing at the address or email email@example.com quoting your order reference number.
9.6 In all cases the goods must be returned with proof of purchase, in the same condition in which you received them, in the original packaging.
9.7 Our liability for losses you suffer as a result of us breaking our contract with you is limited to the price of the goods you purchased and any losses, which are a foreseeable consequence of us breaking the contract. This does not limit our liability for death or personal injury caused by our negligence or under section 2(3) of the Consumer Protection Act 1987 or for fraud or fraudulent misrepresentation.
9.8 Nothing in this paragraph 9 or our returns policy affects your statutory rights.
10. DATA PROTECTION
11. APPLICABLE LAW